Terms & Conditions

Terms & ConditionS

General

These conditions of sale apply to goods supplied by Animal Custom Drums.

PAYMENT

Payment is due in full at the time of ordering.

Delivery

Delivery costs for the UK, Europe and USA are given during checkout. Our standard lead time for all orders is 4 - 6 weeks, contact us before placing your order if you would like the current lead time confirmed. All lead times are estimates.

CANCELATION

Cancellation of orders will only be accepted if AC Drums has agreed in writing.

Warranty

All drum shells and any other products sold by AC Drums are warranted free from defects. All orders must be inspected immediately following delivery (no later than seven days) and will be repaired or replaced free of charge if found to be defective or damaged in any way during delivery. This warranty does not apply to any defect arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, use otherwise than can be reasonably expected.

REFUND POLICY

We offer a full money back guarantee in accordance with the Consumer Rights Act (2015) - See below

You can make a claim for a refund, repair or replacement when the product you've bought doesn't meet these three standards:

Satisfactory quality: The product shouldn't be damaged or faulty when you receive it.
Fit for purpose: You should be able to use it for what the seller says it will do (its purpose), whether that's their statement when you buy it, or an answer to your question. For instance, a tin opener should open tins.
As described: It should match its description when you bought it.